Privacy Policy

1. Information We Collect

We collect several types of information to provide and improve our services to you.

1.1 Information You Provide Directly

• Contact Information: Email address, Telegram username, or other communication details when you contact support or subscribe to updates
• Account Information: If you create an account, we may collect username, email, and preferences
• Communication Data: Messages, feedback, and support requests you send to us
• KYC/AML Information: If required by law or for enhanced features, identity verification documents and personal information

1.2 Information Collected Automatically

• Wallet Addresses: Public blockchain addresses you connect to our platform
• Transaction Data: On-chain transaction history, token balances, and smart contract interactions
• Usage Data: Pages visited, features used, time spent on the platform, click patterns
• Device Information: Browser type, operating system, device identifiers, IP address
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Data collected through cookies, web beacons, and similar technologies

1.3 Blockchain Data

Please note that blockchain transactions are publicly visible and permanent. When you interact with our smart contracts:

• Your wallet address and transaction history are recorded on the blockchain
• Token holdings, transfers, and staking activities are publicly accessible
• This information cannot be deleted or modified once recorded
• Anyone can view this data using blockchain explorers

2. How We Use Your Information

We use the collected information for various purposes:

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who perform services on our behalf:

• Infrastructure Providers: Cloud hosting, database management, and technical infrastructure
• Analytics Services: Google Analytics, Mixpanel, or similar analytics platforms
• Communication Tools: Email services, customer support platforms (LiveChat)
• Security Services: Fraud detection, DDoS protection, and security monitoring
• KYC/AML Providers: Identity verification and compliance services when required

3.2 Blockchain Networks

Transaction data is shared with blockchain networks and is publicly visible. This includes:

• Ethereum and other blockchain networks we integrate with
• Block explorers and analytics platforms
• Wallet providers and Web3 infrastructure

3.3 Legal Requirements

We may disclose information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Requests from law enforcement or government agencies
• Protection of our rights, property, or safety
• Prevention of fraud or security threats
• Enforcement of our Terms of Service

3.4 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity.

3.5 With Your Consent

We may share information for other purposes with your explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform.

4.1 Types of Cookies We Use

• Essential Cookies: Necessary for platform functionality, wallet connections, and session management
• Analytics Cookies: Help us understand how users interact with the platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track effectiveness of marketing campaigns (with consent)

4.2 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect platform functionality. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies (not recommended for platform use)
• Clear cookies when closing the browser

5. Data Security

We implement industry-standard security measures to protect your information:

5.1 Technical Safeguards

• Encryption: SSL/TLS encryption for data transmission, encryption at rest for sensitive data
• Access Controls: Strict access controls and authentication for internal systems
• Secure Infrastructure: Regular security audits and vulnerability assessments
• Monitoring: 24/7 security monitoring and incident response capabilities
• Smart Contract Security: Professional audits by firms like CertiK

5.2 Organizational Safeguards

• Employee training on data protection and security
• Confidentiality agreements with staff and contractors
• Regular security policy reviews and updates
• Incident response and breach notification procedures

5.3 Your Responsibility

You are responsible for:

• Maintaining the security of your wallet and private keys
• Using strong, unique passwords for any accounts
• Keeping your devices and software updated
• Not sharing your access credentials
• Reporting suspected security issues immediately

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Retention Periods

• Account Data: Retained while your account is active and for a reasonable period thereafter
• Transaction Records: Retained for at least 7 years for legal and regulatory compliance
• Communication Data: Retained for 3 years or as needed for support purposes
• Analytics Data: Aggregated and anonymized data may be retained indefinitely
• Blockchain Data: Permanently recorded on the blockchain and cannot be deleted

6.2 Deletion Requests

You may request deletion of your personal information, subject to:

• Legal obligations to retain certain data
• Legitimate business purposes (fraud prevention, dispute resolution)
• Technical limitations (blockchain data cannot be deleted)

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@rentstac.com. We will respond to your request within 30 days, or as required by applicable law.

7.2 Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us at info@rentstac.com
• Adjusting your account preferences (if applicable)

Note: You will still receive essential service-related communications.

8. International Data Transfers

RentStac operates globally, and your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer information internationally, we implement appropriate safeguards, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by competent authorities
• Privacy Shield frameworks where applicable
• Your explicit consent when required

9. Children's Privacy

The RentStac platform is not intended for users under the age of 18 (or the age of legal majority in your jurisdiction). We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately at privacy@rentstac.com.

10. Third-Party Links and Services

Our platform may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to third-party services.

10.1 Third-Party Services We Integrate With

• Wallet Providers: MetaMask, Coinbase Wallet, WalletConnect (each with their own privacy policies)
• Blockchain Explorers: Etherscan and other block explorers
• Social Media: Telegram, Instagram (when you follow our links)
• Payment Processors: For cryptocurrency transactions
• Analytics Providers: Google Analytics and similar services

We encourage you to review the privacy policies of any third-party services you use. We are not responsible for the privacy practices of third parties.

11. Region-Specific Privacy Rights

11.1 European Union (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing includes consent, contract performance, legal obligations, and legitimate interests.

11.2 California (CCPA/CPRA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know what personal information we collect and how it's used
• Right to delete personal information
• Right to opt out of the sale or sharing of personal information
• Right to correct inaccurate information
• Right to limit use of sensitive personal information
• Right to non-discrimination for exercising your rights

Note: We do not sell personal information as defined by CCPA.

11.3 Other Jurisdictions

If you are located in other jurisdictions with specific privacy laws (UK, Canada, Australia, etc.), you may have additional rights. Please contact us to learn more about rights specific to your location.

12. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

• Notify affected users within 72 hours of discovering the breach (or as required by law)
• Provide details about the nature of the breach and data affected
• Describe the measures we've taken to address the breach
• Offer recommendations to protect your information
• Notify relevant regulatory authorities as required

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or prominent notice on the platform for material changes
• Obtain your consent if required by applicable law

We encourage you to review this Privacy Policy periodically. Your continued use of the platform after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Additional Resources

For more information about RentStac and our practices:

• Terms of Service - Our terms and conditions
• Whitepaper - Technical details about our platform
• FAQ - Frequently asked questions
• Platform Overview - How RentStac works